Last updated: 22 August 2026
This Policy describes cancellation and refund rules for Orders placed through eVignette24.com.
1. Nature of the Service
eVignette24 is an independent intermediary that arranges the purchase or registration of electronic Vignettes.
Because Vignettes are generally connected with:
- a specific vehicle;
- a registration number;
- a validity period;
- a specific country;
refund availability may depend on the Order status and rules of the relevant Official Operator.
2. Cancellation Before Processing
If you request cancellation before we begin processing the Order, we will normally cancel the Order and provide a refund.
Contact:
as quickly as possible.
A cancellation request does not itself guarantee cancellation. We will confirm whether the Order could still be stopped.
3. Cancellation After Processing Begins
If processing has started but the Vignette has not yet been purchased or registered, cancellation may still be possible.
Where permitted by applicable law, we may deduct an amount proportionate to services already performed.
4. After Registration
Once the Vignette has been purchased or registered with an Official Operator, cancellation, amendment or refund may no longer be possible.
Availability depends on:
- the relevant country's rules;
- Official Operator terms;
- whether validity has started;
- the type of Vignette;
- whether amendments or refunds are permitted.
If the Official Fee cannot be recovered from the Official Operator, we generally cannot refund that portion unless applicable law requires otherwise or the error was caused by us.
The Service Fee may become non-refundable after our intermediary service has been fully performed, subject to mandatory consumer rights.
5. Consumer Withdrawal Rights
Consumers may have statutory withdrawal rights for distance contracts.
However, Customers normally request immediate processing.
During checkout, we may ask Customers to expressly:
- request immediate performance; and
- acknowledge that once the service has been fully performed, statutory withdrawal rights may be lost where applicable law permits this.
If withdrawal occurs after performance has started but before completion, a proportionate amount may be payable where permitted by law.
6. Incorrect Information Provided by the Customer
Customers are responsible for checking:
- registration number;
- registration country;
- vehicle category;
- fuel type;
- Vignette type;
- validity start date.
If incorrect Customer-provided information results in an incorrect registration, a refund cannot be guaranteed.
Where possible, we will attempt to assist with corrections permitted by the Official Operator.
7. Error Caused by eVignette24
If the Customer supplied correct information but we made an error, we will take reasonable steps to resolve the matter.
This may include:
- correcting the registration;
- purchasing a replacement;
- refunding the affected amount.
8. Duplicate Orders
If you accidentally submit the same Order more than once, contact us immediately.
If the duplicate has not been processed, it can normally be cancelled and refunded.
If both registrations have already been completed, refund availability depends on the Official Operator.
9. Failed Orders
If payment has been received but we cannot provide the requested Vignette, we will normally either:
- contact you to resolve the issue; or
- provide an appropriate refund.
10. Failed Payments
If payment fails, the Order may not be processed.
A temporary bank authorisation may remain visible after an unsuccessful transaction and normally disappears according to the payment provider's procedures.
11. Refund Method
Refunds are normally returned to the original payment method through Stripe.
We generally cannot transfer a refund to another payment card, account or person.
12. Refund Time
Once a refund is initiated, processing time depends on:
- Stripe;
- payment method;
- card network;
- Customer's bank.
It may take several business days.
13. Chargebacks
Customers are encouraged to contact us first if there is a problem with an Order.
Legitimate chargeback rights remain unaffected.
Fraudulent or abusive disputes may be challenged using relevant transaction and fulfilment records.
14. Requesting a Refund or Cancellation
Send your request to:
Please include:
- Order number;
- email used for the Order;
- registration number;
- reason for the request.